Company honored for Best Use of AI in Customer Service, Front-Line Customer Service Team of the Year in the Technology Industry and Best Customer Satisfaction Strategy
(BUSINESS WIRE)--Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and VMware software, today announced wins in three categories of the 20th annual Stevie Awards for Sales & Customer Service.
Considered a top industry honor for customer service, contact center, business development and sales professionals, winners were selected based on the average scores of 150 industry experts worldwide across eight specialized judging committees. Rimini Street distinguished itself among more than 2,100 nominations.
“These Stevie Awards affirm what our clients experience every day: AI delivers the greatest value when it elevates human expertise, not replaces it,” said Craig Mackereth, EVP, global support delivery at Rimini Street. “By combining our patented, proprietary AI capabilities with senior-level engineers and a relentless client-first culture, we remain at the forefront of delivering extraordinary service outcomes that help our clients move faster, reduce risk and fund innovation – without disrupting mission-critical systems.”
Gold Stevie Winner for Best Use of AI in Customer Service: AI-Enhanced Human Service, Engineered for Mission-Critical Environments
Rimini Street earned the Gold Stevie for its in-house AI-powered client support platform designed to strengthen direct, expert-to-client engagement from the first touchpoint and deliver consistent, scalable service across complex enterprise environments. Purpose-built for enterprise support, Rimini Street’s three proprietary AI applications: Case Assignment Advisor, C-Signal and Case Assistant, deliver measurable improvements in case handling speed, quality and outcomes.
One Stevie Awards judge commented, “This is a highly compelling example of AI augmenting human-led enterprise customer service at scale, with strong quantified outcomes and clear differentiation from self-service-centric industry approaches. The measurable improvements in resolution time, escalation reduction, response times, and satisfaction scores demonstrate mature, production-scale AI impact.”
With the recent launch of Rimini Agentic UX™ Solutions, powered by ServiceNow®, Rimini Street further extends its AI capabilities to help organizations achieve faster outcomes with greater savings, speed and agility. Clients realize AI-driven productivity gains in weeks to months, not years, while preserving stability and cost control.
Silver Stevie Winner for Front-Line Customer Service Team of the Year (Technology Industry): People-First Approach to IT Support, Rooted in Industry-Leading Innovation
Rimini Street’s Global Service Delivery organization – comprising more than 1,100 professionals, including dedicated senior-level Rimini Support™ engineers with over 20 years of experience – earned the Silver Stevie for its ability to deliver highly personalized, responsive and dependable enterprise software support to clients worldwide.
One Stevie Awards judge noted, “Excellent job by Rimini Street in delivering personalized, rapid and AI-empowered enterprise software support, enabling clients to extend software value while achieving $10B in cumulative savings.”
Rimini Street backs its service excellence with a guaranteed 10‑minute SLA for priority cases, delivered on average in under 90 seconds, and a guaranteed four‑hour resolution time for priority tickets. The service delivery team consistently maintains a 4.9 out of 5.0 client satisfaction score across tens of thousands of cases closed each year—demonstrating disciplined execution and deep expertise in supporting mission‑critical systems for global enterprises.
Bronze Stevie Winner for Best Customer Satisfaction Strategy: Where Customer Needs Drive Every IT Support Solution
Rimini Street earned the Bronze Stevie for a customer satisfaction strategy rooted in long-term partnership, executive sponsorship and deep alignment with each client’s business and technology roadmap.
By integrating directly into clients’ strategic planning processes, Rimini Street aligns IT support and innovation with business priorities and transformation goals – helping organizations maintain control of their IT investments while confidently navigating the complexities of licensing, security, roadmapping and AI decisions.
Learn how thousands of clients have funded innovation and boosted profitability by following the Rimini Smart Path™ to achieve Transformation without Disruption™ within existing budget.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. The Company has signed thousands of IT service contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who have leveraged the Rimini Smart Path™ methodology to achieve better operational outcomes, billions of US dollars in savings and fund AI and other innovation.
To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.
Forward-Looking Statements
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “anticipate,” “assume,” “believe,” “budget,” “continue,” “could,” “currently,” “estimate,” “expect,” “forecast,” “future,” “intend,” “may,” “might,” “outlook,” “plan,” “possible,” “goal,” “potential,” “predict,” “project,” “reflect,” “results,” “seem,” “seek,” “should,” “will,” “would” and other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to our ability to attract new clients or retain and/or sell additional products or services to existing clients; our ability to achieve and maintain an adequate rate of revenue growth; cost of revenue, including changes in costs associated with our efforts to grow and the results of any efforts to manage costs to align with current revenue expectations and the expansion of our offerings; the effects of increased intense competition in our industry and our ability to compete effectively; our ability to successfully educate the market regarding the advantages of our support and managed services for enterprise resource planning (ERP) software and to sell the products and services comprising our “Rimini Smart Path™” solutions portfolio, including but not limited to our Agentic AI ERP solutions; our intentions with respect to our pricing model and expectations of client savings relative to use of other providers; the evolution of the ERP software management and support landscape facing our clients and prospects; estimates of our total addressable market; the effects of seasonal trends on our results of operations, including the contract renewal cycles for vendor-supplied software support and managed services; the effects of the efforts of enterprise software vendors to sell upgrades or migrations to cloud-based versions of their enterprise software on our results of operations; our ability to scale our operations quickly enough to meet our clients’ changing needs or decrease our costs adequately in response to changing client demand; risks arising from incorporating artificial intelligence (“AI”) technologies into our products or services or any deficiencies associated with AI technologies used by us or by our third-party vendors and service providers; our ability to maintain, protect, and enhance our brand; the continuing impact of and our ability to comply with the terms of our July 2025 settlement agreement with Oracle; our wind down of support services for Oracle PeopleSoft software products and the impact on future period revenue and costs incurred related to these efforts; the loss of one or more members of our management team and our ability to attract and retain additional qualified technical, sales and marketing personnel; our ability to expand our marketing and sales capabilities; our ability to avoid interruptions to, or degraded performance of, our services and the impact of any such interruptions or performance problems on our operations; our ability to defend against cybersecurity threats and to comply with data protection and privacy regulations; our expectations regarding new product offerings, innovation solutions, partnerships and alliance programs and our ability to develop and maintain strategic partnerships; our ability to expand internationally and the risks associated with global operations; the impact of macro-economic trends, including inflation and changes in foreign exchange rates, as well as general financial, economic, regulatory and political conditions affecting the industry in which we operate and the industries in which our clients operate; our ability to generate significant capital through our operations or to raise additional capital necessary to fund and expand our operations and invest in new services and products; our business plan and our ability to effectively secure and manage our growth and associated investments; risks relating to retention rates, including our ability to accurately forecast retention rates; our ability to protect our intellectual property; our ability to maintain an effective system of internal control over financial reporting; changes in laws or regulations, including tax laws or unfavorable outcomes of tax positions we take; tariff costs, including those imposed by the United States government and the potential for retaliatory trade measures by affected countries; our ability to realize benefits from our net operating losses; any negative impact of environmental, social and governance (“ESG”) matters on our reputation or business and the exposure of our business to additional costs or risks from our reporting on such matters; our credit facility’s ongoing debt service obligations and financial and operational covenants on our business and related interest rate risk; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the volatility of our stock price; the amount and timing of repurchases, if any, under our stock repurchase program and our ability to enhance stockholder value through such program; our ability to maintain our good standing with the United States government and international governments and capture new contracts with governmental entities/agencies; the occurrence of catastrophic events that may disrupt our business or that of our current and prospective clients; future acquisitions of, or investments in, complementary companies, products, subscriptions or technologies; and those discussed under the heading “Risk Factors” in Rimini Street’s Annual Report on Form 10-K filed on February 19, 2026, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the U.S. Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
© 2026 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.
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Contacts
Janet Ravin
VP, Corporate Marketing
Rimini Street, Inc.
+1 702 285-3532
pr@riministreet.com
